This Privacy Policy explains how Surcoat (referred to as "we," "us," or "our") collects, uses, and protects the personal information of our clients, website visitors, and other individuals we interact with. By using our website or engaging our services, you agree to the terms of this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and physical address.

• Business Information: Company name, business details, project requirements, and other information related to our services.

• Communication Data: Information you provide when you communicate with us via email, phone, or contact forms.

• Website Usage Data: We may collect non-personal information such as your IP address, browser type, device type, pages visited, and time spent on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To fulfill our contractual obligations, manage projects, and deliver the services you have requested.

• Communication: To respond to your inquiries, provide updates on your project, and send you important notices.

• Billing and Administration: To process payments and maintain business records.

• Marketing: To send you newsletters, promotional materials, or other information about our services that we believe may be of interest to you. You can opt out of these communications at any time.

• Website Improvement: To analyze website traffic and user behavior to improve our website's functionality and content.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted third parties only in the following circumstances:

• Service Providers: We may share information with freelance designers or other contractors who assist us in providing our services. These third parties are bound by confidentiality agreements and are only permitted to use your information for the purpose of the project.

• Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or that of others.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Rights

You have the right to access, correct, or request the deletion of your personal information. If you wish to exercise these rights, please contact us using the information below.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites. We encourage you to review their privacy policies before providing them with any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Surcoat Ltd

hello@surcoat.co.uk

25 Nelson Close, Chichester, PO20 2FW